Returns & Refunds
We want you to love your furniture. If something isn't right, our 30-day return policy makes it easy to get a refund or replacement.
Return Window
You have 30 days from the date of delivery to request a return. Items must be in their original, unused condition with all original packaging, hardware, and tags.
How to Start a Return
Email info@kmafurnitures.com with your order number and the reason for your return. Our team will respond within 1 business day with return instructions and any applicable return shipping details.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, we cover everything. Send us a photo within 48 hours of delivery and we'll ship a free replacement or issue a full refund — you won't pay any return shipping.
Refund Processing
- Once we receive and inspect your return, refunds are issued to your original payment method within 5–7 business days.
- Original shipping was free; for non-defective returns, return freight costs for large items may be deducted from your refund.
- You'll receive an email confirmation when your refund is processed.
Non-Returnable Items
Custom or made-to-order pieces, clearance items marked "final sale," and items showing signs of use or assembly cannot be returned unless defective.
Exchanges
Want a different size, color, or piece? Contact us and we'll help you exchange your item. The fastest way is to return the original for a refund and place a new order.
Questions?
Call us at +1 (469) 992-2166 or email info@kmafurnitures.com — we're happy to help.